Hospitality POS Integration with PMS Software: A Smarter Way to Manage Guest Spend

Streamlining Hotel Operations with Integrated POS and PMS

In today’s competitive hospitality market, operational efficiency isn’t just nice to have—it’s essential. One of the most impactful improvements hotels can make is integrating their Point-of-Sale (POS) system with their Property Management System (PMS).

By connecting the tools your reception, restaurant, and bar staff use every day, you eliminate double entry, reduce errors, and deliver a smoother experience to your guests.

At POSFlow Solutions, we’ve already integrated SambaPOS with industry-leading PMS platforms like CloudBeds and InforHMS, and we’re continuing to expand our integrations—any PMS with an API is fair game.

Why PMS Integration Matters

Traditional hospitality setups keep POS and PMS systems separate. This often leads to:

• Manual entry of guest orders at reception
• Paper slips or spreadsheets to track charges
• Mismatched or forgotten charges during checkout
• Staff confusion and guest frustration

With an integrated POS–PMS solution, all of that friction disappears. Your systems talk to each other, keeping everyone in sync—from kitchen staff to reception.

How It Works

Here’s a simplified breakdown of how POS and PMS integration works in a hotel environment:

1. Guest Check-In
   The guest’s profile is created or updated in the PMS. Our system pulls these details into SambaPOS automatically.
2. Room Charging Enabled
   When a guest orders at your restaurant, café, pool bar, or even room service, staff can charge the order directly to their room—no need to re-enter names, room numbers, or billing info.
3. Real-Time Sync Back to PMS
   Charges are immediately sent back to the PMS and linked to the correct guest. On checkout, reception sees a clear breakdown of all in-stay purchases—food, drinks, minibar, etc.
4. Accurate Billing on Checkout
   The guest’s bill is complete and up-to-date. No more chasing receipts or cross-checking notes.

Key Benefits for Hotels and Resorts

✅ Save Time

Front desk and F&B staff spend less time duplicating entries and more time serving guests.

✅ Prevent Errors

Automated sync reduces human error, including missed charges or incorrect billing.

✅ Improve Guest Satisfaction

Guests enjoy a seamless stay, where all services feel unified—whether they’re at breakfast or the spa.

✅ Powerful Reporting

Management gets clearer insights into where guests spend, helping with promotions, upsells, and inventory planning.

✅ Scalable Solution

Whether you have 10 rooms or 200, our system is designed to grow with your property.

Supported PMS Platforms

We currently support integrations with:

• CloudBeds
• InforHMS

We’re actively working on more and are open to integration with any PMS provider that offers API access.

Built for Hospitality in Cambodia

POSFlow Solutions is proud to support hotels and resorts across Cambodia. Whether you’re operating a boutique guesthouse or a multi-location hotel group, our team can help configure your SambaPOS system to work hand-in-hand with your PMS software.

We handle the entire setup—from integration to staff training—ensuring your teams can focus on guest experience, not manual admin

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Want to Learn More?

Looking to integrate your hotel’s PMS with SambaPOS? Get in touch and we’ll show you how a connected system can boost efficiency, accuracy, and revenue.

Contact us today. Or call us or chat with us on Telegram using the details below:

📞 +855 10 633 889

📨 https://t.me/POSFlowSolutionsCambodia